These Tracxn Terms of Service ("Terms") constitute a mutually agreed, legally binding agreement between you and Tracxn Technologies Limited ("Tracxn", "We", "Us", or "Our").
These Terms govern your access to and use of our Platform, which includes, but is not limited to, the website (www.tracxn.com), the blog hosted on the site, browser extensions, mobile applications, generated reports (including exported downloads and API usage), and any queries answered by our team via email, phone, or other communication channels. It also includes any features,integrations, tools, resources, or associated services, along with all data contained within (hereinafter referred to individually or collectively as the "Platform").
Our Privacy Policy describes how we collect, use, and manage your information. It forms an integral part of these Terms and is available here.
BY USING THE PLATFORM,YOU AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.
We reserve the right to determine or restrict access to the Platform at our discretion. You are expected to use the Platform in a lawful manner and in full compliance with all applicable laws and regulations.
If you are accessing or using the Platform on behalf of a company, organization, or any other legal entity (an "Organization"), you confirm that you are authorized to accept and bind the Organization to these Terms.
For your convenience, we’ve outlined some key points regarding your use of the Platform. Please note that this summary is provided only for ease of reference anddoes not substitute the full Terms, which govern our legal relationship and will prevail in case of any conflict.
To access the Platform, you must register with Us by providing accurate and complete personal information, including yourname and email address. By doing so, you consent to the collection, use, and processing of your information in accordance with our Privacy Policy. Your account is for your exclusive use, and you are solely responsible for safeguarding your login credentials, includingcreating and maintaining a strong password. You agree not to share your credentials or allow any third party to access your account. You accept full liability for all activities conducted through your account, whether authorized by you or otherwise, and must promptly notify Us of any unauthorized use or security breach.
By using the Platform, youagree not to copy, reproduce, modify, disassemble, or create derivative works from it, except as expressly permitted by Us. You must not commercially exploit the Platform in any manner that causes a business loss to Us or generates revenue for any third party. Unauthorized access to the Platform is prohibited, and you are required to notify Us immediately if you become aware of any actual or potential unauthorized access or any attempt to disrupt the Platform’s integrity. Your use of the Platform must comply with all applicable laws and regulations, and you shall not use it for any illegal, immoral, or offensive purposes. Additionally, you must not interfere with, disrupt, or hamper the proper functioning of the Platform. Your usage of data obtained from the Platform must be fair and reasonable, ensuring it is not used in a way that allows any third party to substitute it for purchasing Our services. You are also prohibited from selling, publishing, refurbishing, transmitting, exhibiting, communicating, or disclosing any data from the Platform to any person or third party in any form or by any means. The use of web crawlers, robots, spiders, or any automated methods to continuously or automatically search, scrape, extract, index, download large amounts of data, or otherwise disrupt the Platform is not allowed unless explicitly permitted by Us through APIs. Furthermore, the Platform is strictly not to be used for buying or selling securities, and any such use will hold you liable to indemnify and hold Us harmless from all claims and liabilities arising from such activities.
You may use limited portions of Tracxn’s data in internal reports and presentations, as long as the data has no standalone commercial value, is properly attributed, and not shared widely or via automated means. All usage must be for internal business purposes only. Any broader distribution, third-party use, or external publishing requires prior written approval.
The Platform is provided on an “as is” basis without any warranties, express or implied. We make no representations regarding the adequacy, completeness, usefulness, or accuracy of any content on the Platform. Use of the Platform and its content is entirely at your discretion.
Nothing on thePlatform shall be construed as a solicitation, offer, or recommendation by us. The content is for educational and informational purposes only and is not intended to constitute financial, investment, or legal advice. You should seek professional guidance for such matters. We disclaim any liability for errors or omissions in content provided directly by us or by third parties, including any articles, publications, reports, data, or linked content.
The Platform may contain links to external sites, each governed by their own terms of use. Accessing these sites is at your sole discretion, and we assume no liability for their content, accuracy, or availability.
We reserve all rights, title, and interest in and to the Platform, including all related intellectual property rights.
These Terms do not grant you any license, right, or interest—whether express or implied—in any copyright, patent, trade secret, trademark, domain name, invention, or other intellectual property owned by us.
You may not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices that are incorporated into or accompany the Platform.
You agree to comply with all applicable intellectual property laws, as well as any additional restrictions provided within the Platform.
These Terms remain in effect for as long as you use the Platform.
You may terminate these Terms at any time by providing us with written notice, including via email. Upon termination, you agree to pay any outstanding amounts or fees owed to us.
We may terminate these Terms by providing fifteen (15) days’ prior written notice. However, we may terminate immediately if you breach any of these Terms, violate applicable law, or if we are required by law to do so.
Any provisions of these Terms that, by their nature, should survive termination including, but not limited to User Responsibilities and Platform Usage Restrictions, Disclaimer, Ownership and Proprietary Rights, Payment Terms, and Miscellaneous Clauses shall continue to remain in effect after termination.
You agree to pay all applicable fees within ten (10) days of receiving our invoice, using the designated payment method. All fees are exclusive of applicable taxes, which shall be your responsibility. Any changes to the fee structure will be communicated to you in advance.
Subscription fees are non-refundable, except in cases of incorrect payments or where a refund is required by law. If we terminate the agreement for convenience (i.e., not due to your breach), you may be eligible for a pro-rata refund for the unused portion of your subscription.
Westrive to ensure continuous access to the Platform; however, availability may occasionally be interrupted for maintenance or due to circumstances beyond our control.We are not liable for any such periods of unavailability.
If we are unable to provide the services, or any part thereof, you may notify us, and we will offer an alternative or the best possible solution. If no suitable option is available and the functionality is materially impacted, we may suspend or terminate the affected portion of the service and issue a proportional refund for any prepaid fees.
Each party acknowledges that, in connection with these Terms, it may receive confidential or proprietary information from the other party thatis not intended to be disclosed to third parties. Both parties agree to treat such information as confidential and to use reasonable care to protect it from unauthorized use or disclosure, except where disclosure is necessary to fulfill obligations under these Terms. Confidential information does not include information that is or becomes publicly available without breach of these Terms, was lawfully known to the receiving party prior to disclosure, is independently developed by the receivingparty without use of or reference to the disclosing party’s confidential information or is lawfully received from a third party without restriction on disclosure. Notwithstanding the foregoing, either party may disclose confidential information if required by law, regulation, or court order, provided that, where legally permissible, prior notice is given to the other party and reasonable cooperation is provided, at the other party’s expense, in seeking protective measures. The obligations under this clause shall survive termination of these Terms and remain in effect for five (5) years from the date of termination.
Under no circumstances shall we be liable for any incidental, special, exemplary, consequential, indirect, or punitive damages, including but not limited to loss of revenue, goodwill, or anticipated profits or losses. This limitation applies regardless of the form of action, whether in contract, tort, or any other legal theory.
In any event, our total aggregate liability under these Terms shall not exceed thetotal amount paid or payable by you to us during the twelve (12) months immediately preceding the event giving rise to the claim.
If any provision of these Terms is found invalid or unenforceable to any extent, the remaining terms of these Terms shall not be affected thereby and remain in full force and effect to the maximum extent permitted by law.
These Terms may be revised from time to time by Us in order to improve the Platform or in conformity with regulatory requirements. By continuing to use Our Platform after we have revised these Terms, you agree to be bound by the revised Terms.
Neither party will be liable for any inadequate performance of their obligations under these Terms, for reasons beyond their control (i.e., War, Government legislations, accidents, floods, etc.)
These Terms and Conditions are the only terms governing the relationship between you and Us. Anygeneric documents with additional terms and conditions, like a purchase order or vendor questionnaire that You may send, and We may accept, will not be binding on either party.
These Terms shall be governed by and construed in accordance with the laws of India, and the courts of Bangalore shall have exclusive jurisdiction to any disputes, claims and actions, whether contractual or non-contractual, arising out of or in connection to these Terms.